Firefox Community Forum

Hello I installed Windows some time ago, after that when I installed Firefox and added my account to it, none of my data was there, even though I had backed up a lot of passwords, bookmarks and add-ons. Now I have to check if I have any data. Syncing is not happening. Please check my account and help me recover my data.

Thank you very much.

I am having problems accessing Firefox the first time in the morning. I suspect it is a wi-fi issue but other feedback asks me to check i have the correct, updated version of Firefox on my Mac desktop. Are there simple (I am not gifted in these matters!) steps I should follow to check this?

FF sometimes doesn't open links from email, and sometimes other links in a site. Frustrating when I need that download but can't get it. I disabled all my extensions, closed and reopened FF, but it didn't change anything. Had this problem with Brave too and it got so bad it was inopperable and had to delete it. I'm using Google for DNS.

Any help is appreciated

On LinkedIn some ellipsis/see more buttons are not properly displayed, for instance in "About" sections. See attachment, I took the screenshot on both Firefox (133.0.3/Ubuntu) and Chromium.

The offending html code is this

    <button class="inline-show-more-text__button
               inline-show-more-text__button--light
               link" aria-expanded="false" role="button" type="button">
             …see more
    </button>

I am using a Hammerspoon on MacOs to do my window management. This allows me to move windows around to different areas and monitors using my own hotkeys. For all other applications, this works perfectly. Windows move to the target area/screen instantly when I press a hotkey. However, Firefox always needs some "encouragement". On every key-press, it moves towards the desired location & size, but never gets there in one go.

After some googling, I recently found another question on this forum that seemed to fix the problem. It is this question: https://support.mozilla.org/en-US/questions/1438695

By setting `ui.prefersReducedMotion` to 1, Firefox stops its animation-stuff and does exactly what is expected when the windowmanager gives the window a series of `(x, y, w, h)` instructions. So, that seemed like the fix I needed.

But... I typically don't reboot my mac for weeks on end and I noticed that after "some time", Firefox reverts back to its old behaviour. I have not yet figured out if there is a minimum amount of time before this happens, or if it has something to do with locking/unlocking my mac. At the moment the only way to fix it again is to restart Firefox.

I know reducing animations in MacOS' accessibility-settings probably fixes it for good, but that is not what I want. That would remove _all_ animations from all of the apps and the OS. How can I help investigate this?

Over the last few weeks, it feels like this browser is doing updates almost every day on my pc and laptop. After done updating i lose all my cookies, logging me out of all my accounts, dark modes and settings. This is my final attempt before swapping browsers.

Hello. I often use a frame interpolation application called Lossless scaling (LS) for watching YouTube videos. LS captures frames from a window using APIs like DXGI or WGC and generates interpolated frames between them. When running LS with YouTube videos played in full-screen on other browsers, it correctly detects and operates at the video's native framerate. However, when using Firefox, the application detects a framerate 2 to 3 fps higher than the actual video fps. For instance, a 60 FPS video is detected as 62 FPS, resulting in poor frame pacing and a noticeably choppy playback. It works fine in Chrome or Edge, but I would really like to resolve this issue.

• I saved the link, "https://www.papeg.ai"
• Now, I cannot archive or delete the link. I also cannot edit the assigned tags.
• Basically, the link is frozen.
• I would very much like to remove the link from my saves.
• Any help or information would be appreciated.

Problème : En raison d'un ralentissement grandissant de Firefox, j'ai désinstallé le programme, après avoir sauvegardé le profil à l'aide de Mozbackup. Je l'ai ensuite réinstallé, puis j'ai restauré le profil. Même si cette restauration semble efficace, il n'en reste rien quand je lance Firefox. Que faut-il faire pour récupérer mes données ?

Firefox suddenly will not take me to my organization's (academic) Microsoft sign in page that connects me to DUO and then to the institution Sharepoint. When I use the same steps I've always used, Firefox just sits with the dots going across the screen. I've been using Firefox to connect exactly the same way for several years. Now it does not work. Safari will do it, but I don't like Safari as well.

I cleared cookies and cache in Firefox--did not fix it. I closed the browser and restarted the computer--did not fix it. I tried my other desktop--did not fix it. I downloaded Firefox again--did not fix it. I downloaded and reinstalled DUO with help from my institution's IT department--did not fix it.

Incidentally, I can log in to my personal Microsoft account using Firefox. I just cannot log into my institutional Microsoft account. My institution's IT could not see any reason why this would be the case on their end, so I'm wondering if there is something I've done to block Firefox from connecting with my organization's Microsoft.

I don't like Safari as well but I may have to stop using Firefox because I need to be connected to my institution's email, calendar, library, course platform, etc. etc. almost continuously all day.

I am getting the following message in settings of Firefox: "Your browser is being managed by your organisation."

These are the problematic extions: {"{02274e0c-d135-45f0-8a9c-32b35110e10d}":{"install_url":"https://addons.mozilla.org/firefox/downloads/latest/pkcs11-module-loader/latest.xpi","installation_mode":"normal_installed"},"{443830f0-1fff-4f9a-aa1e-444bafbc7319}":{"installation_mode":"normal_installed","install_url":"https://addons.mozilla.org/firefox/downloads/latest/token-signing2/latest.xpi"}}

I have followed the below steps and thus removed the add-on but yet I am not able to get message "Your browser is being managed by your organisation."

Is there a fix to the issue?

Uninstall manually

If you can't remove an extension from Firefox using the other methods described above, you can manually remove it. First navigate to the folder where extensions are installed:

   Open your profile folder:
       From the Help menu, select More Troubleshooting Information. The Troubleshooting Information tab will open.
       Under the Application Basics section next to Profile Folder, click Show in Finder. A window will open that contains your profile folder. 
   Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

   Open the extensions folder inside your profile folder. Inside the extensions folder there are folders or XPI files for each extension and theme that you have installed.
   To determine which folder or XPI file corresponds to the extension you want to uninstall, return to Firefox and the Troubleshooting Information tab.
   In the Extensions section, find the extension you want to remove and note the string in the ID column.
   Click the Firefox menu at the top of the screen and select Quit Firefox.
   Delete the folder or XPI file that corresponds to the extension ID you noted above.

Several websites show nothing but a white screen. I have tried everything suggested in other posts about this issue (Clearing history & cookies. Starting in safe mode. Disabling addons, themes, and extentions. Disabling hardware acceleration. Updating video card drivers. Checking the url bars "tracker" icon. Uninstalling and reinstalling Firefox.) and still I get a white screen when visiting certain sites. I really don't want to switch to another browser but I'm at a complete loss and have no idea why I have this issue.

This is new mint 22.1 installation. I have firefox running properly on another machine running mint 21. This machine was working correctly with firefox logging in when it was mint21 (firefox synchronised settings on both machines )

I am unable to sign in to mozilla firefox with the top right hamburger menu. When I enter my email address and password it tells me to enter the six digit security code sent to my email but those emails never arrive.

I am not using two factor authentication or pass keys or mobile phone numbers ( I dont understand any of those ).

I am trying to access certain HTTPS websites and some of them show PR_CONNECT_RESET_ERROR in Firefox. This error is not present in Edge or Chromium.

Here's what I've tried (none of these works):

• DNS over HTTPS turned off
• Uninstall all add-ons
• Reinstall Firefox
• Create new profile and set it as default
• Delete/rename certs.db in the Firefox profiles folder.

The only fix that works is to use Troubleshoot Mode every time I visit these websites which is not practical. Any ideas on what could be the problem?

I don't know if this is relevant but one of the websites that does not work is https://alexan.com.ph/