This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

clearing cookies

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by joecell

musoid
musoid
more options

I foolishly opened what I thought was a link to YouTube sent by a friend on FB messenger. I am pretty sure it's some sort of malware and I hope that clearing cookies may help. So... How do I clear the cookies? Thanks David

I foolishly opened what I thought was a link to YouTube sent by a friend on FB messenger. I am pretty sure it's some sort of malware and I hope that clearing cookies may help. So... How do I clear the cookies? Thanks David

All Replies (1)

joecell
joecell
more options

Open any page in the browser > Tap on the three dots at the top right corner > Tap on "Settings" > Tap on "Clear private data". I suggest clearing cookies, cache, offline website data, and site settings. If it is indeed malware, and clearing cookies doesn't help, try resetting your phone.