Will there be a fix for Firefox 8 crashing on startup, even in safe mode?
I still use Win XP. Yesterday, when I was prompted in FF7 to upgrade to FF8, I did so. Now I can't access FF at all since it crashes on startup even in safe mode (when I click the FF logo & hold down the shift key). Will there be a fix for this? Or do I need to revert to FF7, which only crashed periodically? If I need to revert, where can I access a download? I'm supplying the last four crash ID's, starting with the most recent; I can give you more if necessary.
Chosen solution
are you using roboform? if yes check if you have latest or not version 7.6.2? Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
- https://support.mozilla.com/kb/Mozilla+Crash+Reporter
- https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
All Replies (3)
Chosen Solution
are you using roboform? if yes check if you have latest or not version 7.6.2? Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-845b3b4f-62c7-4b10-b10c-36b072111109
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.
It seems that Roboform was indeed the problem. I updated to 7.6.2 and FF is back. Usually when Roboform is incompatible, FF disables it and I can still use FF. Not this time I guess. Thanks for your help.