This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have MacOS 10.6.8,Firefox 8.0.,Downloadhelper 4.9.7- ever since upgrading Downloadhelper will not convert movies or mp3 files from websites that worked with earlier version. It gives me the message: Conversion requires an external application

  • 1 reply
  • 34 have this problem
  • 17 views
  • Last reply by cor-el

vscimeca
vscimeca
more options

I run MacOS 10.6.8, Firefox 8.0, Downloadhelper 4.9.7- I cannot convert files found online. I get a message that "Conversion requires an external application that appears to be missing on your system. Configure Conversion?

I run MacOS 10.6.8, Firefox 8.0, Downloadhelper 4.9.7- I cannot convert files found online. I get a message that "Conversion requires an external application that appears to be missing on your system. Configure Conversion?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try the Downloadhelper forum.