This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I backed up a firefox profile and then deleted all data. I need to restore this profile to my new install after phone restore. How can I do this please?

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by diwakar13

more options

Long story short - had to reformat my laptop and lost all my bookmarks and preferences. Could not get Sync to restore from the phone's bookmarks. Backed up phone's firefox profile (Android ICS) to an external SD card. Formatted both phone and computer. New CLEAN firefox install on phone but I havent figured out how to restore the profile backup from external SD back to the phone's Firefox before moving to Sync with desktop. Feeling very dumb and hoping for some help....thanks!

Long story short - had to reformat my laptop and lost all my bookmarks and preferences. Could not get Sync to restore from the phone's bookmarks. Backed up phone's firefox profile (Android ICS) to an external SD card. Formatted both phone and computer. New CLEAN firefox install on phone but I havent figured out how to restore the profile backup from external SD back to the phone's Firefox before moving to Sync with desktop. Feeling very dumb and hoping for some help....thanks!

All Replies (2)

more options

See Recover important data from an old profile and let us know how it goes

more options

Thanks for responding but the link seems to be relevant to Windows. Is there a similar method for Android phones?