This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattaunawa an rufeta kuma ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird crashes when I select tool>add ons after the latest update - 31.2.0

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga imprint

more options

After updating to 31.2.0 TB would not reopen. So I started in safe mode and disabled all add ons, this allowed TB to reopen but now I cannot change or remove any add ons, it just crashes TB every time.

I was just typing an email and it crashed?

After updating to 31.2.0 TB would not reopen. So I started in safe mode and disabled all add ons, this allowed TB to reopen but now I cannot change or remove any add ons, it just crashes TB every time. I was just typing an email and it crashed?

All Replies (3)

more options

TB is continually crashing when i trying to email now.

more options

imprint, Please post a crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Or, hopefully you can tell us your crashing stopped  :)

more options

My solutions was to purchase postbox, which enabled me to import all my thunderbird database. No problems since.