This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Issue receiving New Emails_ I have to restart Thunderbird to receive New Emails

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga christ1

more options

Hello I've had a problem recently with receiving New Emails. This seemed to start about a week ago. To receive new emails I have to restart Thunderbird. I've tried clicking on Get Messages and nothing happens unless I restart and then then new messages pop up. Since I've had TB on this computer for a long time I even completely uninstalled it and reinstalled a couple of days ago. Same thing keeps happening. I'm using Windows 7. IMAP through GoDaddy. TB version: 38.7.1 I've searched online etc and nothing seems to help. If you have any suggestions please let me know. Thanks Joe

Hello I've had a problem recently with receiving New Emails. This seemed to start about a week ago. To receive new emails I have to restart Thunderbird. I've tried clicking on Get Messages and nothing happens unless I restart and then then new messages pop up. Since I've had TB on this computer for a long time I even completely uninstalled it and reinstalled a couple of days ago. Same thing keeps happening. I'm using Windows 7. IMAP through GoDaddy. TB version: 38.7.1 I've searched online etc and nothing seems to help. If you have any suggestions please let me know. Thanks Joe

All Replies (3)

more options

I have the same problem

more options

There are a number of people who complained about not getting new messages via GoDaddy IMAP recently, unless Thunderbird is restarted. Check with GoDaddy if they have problems. Assuming there is a GoDaddy support forum, check whether other users have the same problem.

more options

Challenge GoDaddy with the information below. https://bugzilla.mozilla.org/show_bug.cgi?id=1260724#c10