This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox update v99.0 made me have to uninstall and reinstall v97.0.2 Win 7 Pro

  • 1 amsa
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga misterjo367

shermwad
shermwad
more options

Update 99.0 made my firefox unusable-It would operate for a few seconds to a minute and then stop responding and would stop immediately if adding an extension or signing in to my profile-mouse still moves but can't get any response clicking on anything, even closing the program-had to repeatedly close using the task manager. Cleared using the firefox reset command did not fix. Uninstalled then reinstalled 99.0 and the behaviour resumed. Uninstalled and reinstalled 97.0.2 and is working fine. What's up?????????????????????????

Update 99.0 made my firefox unusable-It would operate for a few seconds to a minute and then stop responding and would stop immediately if adding an extension or signing in to my profile-mouse still moves but can't get any response clicking on anything, even closing the program-had to repeatedly close using the task manager. Cleared using the firefox reset command did not fix. Uninstalled then reinstalled 99.0 and the behaviour resumed. Uninstalled and reinstalled 97.0.2 and is working fine. What's up?????????????????????????

All Replies (1)

misterjo367
misterjo367
more options

I don't know about crashes or anything else discussed here and my only conclusion is this: Number 1, I'm not working on a computer but an Android phone. So part of my ankst is Navigation, and the other part doesn't complete the password recovery on the way to creating a new account password.