This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updating email

more options

How do I change my login information if I cannot login to my primary email? Please respond to [edited from public community support forum] @gmail.com.

How do I change my login information if I cannot login to my primary email? Please respond to [edited from public community support forum] @gmail.com.

An gyara daga James

All Replies (2)

more options

Unfortunately if you can no longer get gmail access then you can't change login to update sync settings. You need to contact gmail support for this login issue.

Helpful?

more options

Currently, you cannot change the primary email address on your Mozilla Account unless you have access to the existing address. (See: Change the primary email address on your Mozilla account)

If you do not have paid services linked to your existing Mozilla account, you can abandon that one and create a new one with your new email address.

Helpful?

Yi tambaya

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.