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Cannot view emails in Yahoo

marcusdarnley
marcusdarnley
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I cannot view my emails in Yahoo or YMAIL. I get a blank shite sceen w/black bar at top which contains mostly advertisement and news-related subjects. I can see that I have unread emails. This showed up about 3 days ago without any causal event.

If I use EDGE, I can view the emails, so I figure it must be a Firefox browser glitch. I love Firefox, so would love to fix it, so Idon't have to use other browsers.

Firefox works perfectly for my Netzero and Gmails.

I cannot view my emails in Yahoo or YMAIL. I get a blank shite sceen w/black bar at top which contains mostly advertisement and news-related subjects. I can see that I have unread emails. This showed up about 3 days ago without any causal event. If I use EDGE, I can view the emails, so I figure it must be a Firefox browser glitch. I love Firefox, so would love to fix it, so Idon't have to use other browsers. Firefox works perfectly for my Netzero and Gmails.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Marcus, Yahoo has been making some changes. Could you try:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try reloading the page and signing in again. Does that help?

Helpful?

Yi tambaya

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