This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to dowload a file from website, an unknown error occurs.

  • 1 amsa
  • 5 sa na da wannan matsala
  • 19 views
  • Amsa ta ƙarshe daga Michael Verdi

Riberfelt
Riberfelt
more options

I am not able to download a specific file (.png) from fiverr.com but other people is able to download the file.

The error messages that I receive are;

  • Right-clicking (save link as):

"The download cannot be save because an unknown error occurred. Please try again"

  • Left-clicking:

"The connection was reset, The connection to the server was reset while the page was loading."

I am not able to download a specific file (.png) from fiverr.com but other people is able to download the file. The error messages that I receive are; * Right-clicking (save link as): "The download cannot be save because an unknown error occurred. Please try again" * Left-clicking: "The connection was reset, The connection to the server was reset while the page was loading."

All Replies (1)

Michael Verdi
Michael Verdi
more options

This can be caused by a problem with cookies or the cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

For more info see Websites don't load - troubleshoot and fix error messages

Did this fix your problems? Please report back to us!