לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Thunderbird accounts and folders no longer loading

  • 1 תגובה
  • 1 has this problem
  • 12 views
  • תגובה אחרונה מאת Stans

more options

Hi, my computer crashed and shut down. After that, when I started Thunderbird, it acted like I just installed it. It did not load any of my data (accounts, emails, folders, etc.) and asked me to create an account. I backed up my profiles, uninstalled and reinstalled Thunderbird, and copied the data from my old profile into the new profile, but the problem persists. I also tried just copying prefs.js (and changed the profile name in the path) and the ImapMail and Mail folders with no change.

I noticed that the profile folders were not deleted when I uninstalled Thunderbird, so I manually deleted them. The new installation then created two profile folder (xxx.default and xxx.default-release). I eventually created a new profile in the profile manager and replaced the file in that one, but it doesn't help.

I would really appreciate your help!

Hi, my computer crashed and shut down. After that, when I started Thunderbird, it acted like I just installed it. It did not load any of my data (accounts, emails, folders, etc.) and asked me to create an account. I backed up my profiles, uninstalled and reinstalled Thunderbird, and copied the data from my old profile into the new profile, but the problem persists. I also tried just copying prefs.js (and changed the profile name in the path) and the ImapMail and Mail folders with no change. I noticed that the profile folders were not deleted when I uninstalled Thunderbird, so I manually deleted them. The new installation then created two profile folder (xxx.default and xxx.default-release). I eventually created a new profile in the profile manager and replaced the file in that one, but it doesn't help. I would really appreciate your help!

כל התגובות (1)

more options

Sounds like the crash might have corrupted the profile. Do you have a backup copy of the profile folder BEFORE the crash happened?