HOw do I get my Firefox Icon to work? It seems to be frozen. I use it for 4 years with out issues.
I click on the Firefox Icon and two images pop up as always, however it does not connect to the internet. Help please!
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Hello EdwinTrellue
Try to download a new version of firefox with your safari and delete the current, and then install firefox:
1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html
2. Trash the current Firefox application to do a clean install.
3. Install the version that you have downloaded.
Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.
see also: Installing Firefox on Mac
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.