This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

changed my HD and forgot email and password

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 14 views
  • के द्वारा अंतिम प्रतियुतर Wesley Branton

tony
tony
more options

hello, I changed my Hard Disk, and I forgot my username email account and password that I used to use. How I can recover my saved accounts and passwords?

hello, I changed my Hard Disk, and I forgot my username email account and password that I used to use. How I can recover my saved accounts and passwords?

All Replies (1)

Wesley Branton
Wesley Branton
more options

I'm assuming you mean you don't remember your email and password to log into your Firefox Account to use the Firefox Sync feature?

If you have your Firefox Account recovery key, you can regain access to the account using that. See Reset your Mozilla account password with Recovery Keys.

If you don't have your recovery key, any data that you have on Firefox Sync is not recoverable. Resetting your Firefox Account password will erase the data currently stored on Firefox Sync, since it's encrypted using the password that you set the account up with.

Firefox Sync is NOT a data backup service. It was not designed to be one, so it should not be used as one.

If you still have your previous hard drive, you can try creating a local backup of your Firefox profile folder from that drive and transferring it to your new drive.

Hope this helps.