This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't get E-Mail, tried deleting password, doesn't ask for new password. Works fine on laptop on same network

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 23 views
  • के द्वारा अंतिम प्रतियुतर pduerling

pduerling
pduerling
more options

My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password.

Any help will be appreciated Thank You, Danny Uerling

My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password. Any help will be appreciated Thank You, Danny Uerling
संलग्न स्क्रीनशॉट

चुने गए समाधान

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

संदर्भ में यह जवाब पढ़ें 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

चयनित समाधान

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

pduerling
pduerling प्रश्नकर्ता
more options

I am using Avast antivirus. I went into the program controls for avast and temporarily turned of the mail shield. I was then able to enter a new password (TB prompted me for it). Once this was done I was able to re-activate the Mail shield in Avast.