Escalate a support question

Getting help from fellow contributors

If you get stuck on a difficult support question, you can use the Support Forum Contributors to discuss difficult questions or to see if other contributors are able to help. The SUMO Matrix room is another place to ask for help.

Contact an admin

Please see [Attn Admin] How the community can reach an Admin and when you might want to to learn how the community can reach an admin and when you might want to do so.

Complete Forum Support Guidelines

Are you interested in supporting Firefox (and other Mozilla's products) users by answering support questions? Please follow these guidelines that will help explain how we do things:

• Mozilla Support rules and guidelines - Make sure to read the rules and guidelines first
• Support forum - Find support questions — Learn how to find support questions
• Support forum - Find support answers — Learn how to find answers to support questions
• Support forum - Post replies — Learn how to post replies to support questions
• Support forum - How to escalate — Learn how to escalate an issue (You're here!)
• Support forum - How to follow up — Learn how to follow up on an issue
• Support forum - Offtopic and duplicate questions - What to do with offtopic and duplicate questions?
• To see more guidelines on Support Forum contribution, click here.