This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

My plug-in update now button redirects back to the same plug-in check page instead of to the actual download site

DesperateUser
DesperateUser
more options

After updating to 29 when I would check my plug-in status it would either not recognize a plug-in was outdated, or when it did, the update now button would redirect to the plug-in page I was on already. I have been going directly to the sites to update the plug-ins manually. Today I updated to 30, and then after reopening the browser I checked the plug-ins. It said the plug-in for Adobe Acrobat, version 11.0.7.79, was vulnerable. The update now button just redirects to the same page I'm on, again. But, I cannot find any place on adobe to update this plug-in, or even find a version history to confirm the version I have is indeed vulnerable (recently we all went through this with the Java plug-in, when it was the current version although Firefox said it wasn't).

Why is this update now button doing this? Is 11.0.7.79 the latest version? Is there any place on adobe.com that I can go directly for this plug-in? Any help would be appreciated, as this is so frustrating, and I'm concerned about using the browser at all if there is a known vulnerability. TIA.

After updating to 29 when I would check my plug-in status it would either not recognize a plug-in was outdated, or when it did, the update now button would redirect to the plug-in page I was on already. I have been going directly to the sites to update the plug-ins manually. Today I updated to 30, and then after reopening the browser I checked the plug-ins. It said the plug-in for Adobe Acrobat, version 11.0.7.79, was vulnerable. The update now button just redirects to the same page I'm on, again. But, I cannot find any place on adobe to update this plug-in, or even find a version history to confirm the version I have is indeed vulnerable (recently we all went through this with the Java plug-in, when it was the current version although Firefox said it wasn't). Why is this update now button doing this? Is 11.0.7.79 the latest version? Is there any place on adobe.com that I can go directly for this plug-in? Any help would be appreciated, as this is so frustrating, and I'm concerned about using the browser at all if there is a known vulnerability. TIA.

Semua Balasan (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

The plugin check site was updated due to a change in how Firefox reports your installed plugins. (Firefox is less generous with the information now.)

Your version of the plugin is current, as far as I know.

As for the broken button, I see that, too, and I'm not sure what's going on there.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

There seems to be a bug in the new site: it is associating the Flash Adobe Acrobat plugin with the Mac version ("Adobe Acrobat NPAPI Plug-in" is the description used on Mac) instead of the Windows version ("Adobe PDF Plug-In For Firefox and Netscape" is the description used on Windows and Linux). As a result, from what I can see, it is not correcting comparing the current plugin version with the site's database. I'm not sure how they're going to fix that, but as far as I can tell, that seems to be the problem as of this moment.

Diperbarui oleh jscher2000 - Support Volunteer pada