This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Accidentally downloaded something questionable

  • 1 balas
  • 2 memiliki masalah ini
  • 12 kunjungan
  • Balasan terakhir oleh FredMcD

more options

Hi, I googled MapQuest yesterday, and clicked on what I thought was MapQuest without checking that it was. It gave me a screen that said if you download this you will be able to get all of your directions and maps etc. So I clicked on yes download. My computer warned me that it didn't seem safe, but I figured it's MapQuest it's fine. When I still wasn't able to get to where my directions were, I finally looked at the top bar, and saw that it wasn't MapQuest, that I had been hijacked to another website. So I'm wondering what to do. I went to an Apple store, but the guy that I talked to didn't know anything about Firefox. He did take me through looking at applications, and there was no new application that has been added. But I don't know if there are any add-ons that have been added etc. I'm wondering how to check it, or if I should reinstall Firefox? And then another question which is more minor is that it also changed my search engine from Google to Ask, and I want to change it back to Google but don't know how to. Thank you! Kathleen

Hi, I googled MapQuest yesterday, and clicked on what I thought was MapQuest without checking that it was. It gave me a screen that said if you download this you will be able to get all of your directions and maps etc. So I clicked on yes download. My computer warned me that it didn't seem safe, but I figured it's MapQuest it's fine. When I still wasn't able to get to where my directions were, I finally looked at the top bar, and saw that it wasn't MapQuest, that I had been hijacked to another website. So I'm wondering what to do. I went to an Apple store, but the guy that I talked to didn't know anything about Firefox. He did take me through looking at applications, and there was no new application that has been added. But I don't know if there are any add-ons that have been added etc. I'm wondering how to check it, or if I should reinstall Firefox? And then another question which is more minor is that it also changed my search engine from Google to Ask, and I want to change it back to Google but don't know how to. Thank you! Kathleen

Semua Balasan (1)

more options