This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

I keep getting the following message when trying to use kaspersky safe money '

  • 3 balas
  • 0 memiliki masalah ini
  • 21 kunjungan
  • Balasan terakhir oleh cor-el

barrie.robin
barrie.robin
more options

I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window'

I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window'

Semua Balasan (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can you show the message? Is this a Firefox issue or Kaspersky issue?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Open Task Manager and end Firefox process and then try again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Kaspersky safe money might be trying to open a new browser instance that want to use the same profile, what isn't supported by Firefox. You will have to contact Kaspersky support if their software isn't working properly.