This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Master password

  • 2 balas
  • 0 memiliki masalah ini
  • Balasan terakhir oleh cor-el

more options

Hi, I sent an email with the question of, How can I change my Master password without loosing all my passwords and user Id's etc. I can't remember my Master password and I read where it said I would loose all of my info, so how do I delete my Master password or change it and not loose everything? Please, let me know, because I'm really having a hard time with this issue. Thank you very much, Faith

Hi, I sent an email with the question of, How can I change my Master password without loosing all my passwords and user Id's etc. I can't remember my Master password and I read where it said I would loose all of my info, so how do I delete my Master password or change it and not loose everything? Please, let me know, because I'm really having a hard time with this issue. Thank you very much, Faith

Diperbarui oleh James pada

Semua Balasan (2)

more options

There is no email support but only forum user posting help here. To change your sync password requires your email work to get the confirmation change. And if you forget your password then that a lost account and no one here can help since no one has access to your account. Also scrolling texts is unhelpful to any reading the question.

Diperbarui oleh markwarner22 pada

Membantu?

more options

The Primary Password is used to encrypt the key stored in key4.db and without entering the PP when prompted is it impossible to view the encrypted usernames and passwords stored in logins.json in the Firefox profile folder. There is no way to bypass the PP if you have forgotten it, this would require access to an earlier copy of key4.db that doesn't have the Primary Password.

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.