This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Firefox will not open in android

  • 1 balas
  • 0 memiliki masalah ini
  • Balasan terakhir oleh iub fun

Serena
Serena
more options

When I try to open firefox on my android phone, it just closes and gives me an error message which I have attached a screen shot of.

I do not know if this is related but this happened after I scanned a qr code and tried to open it.

I have un-installed and reinstalled the app and turned my phone off then on again after reinstalling but this did not help.

Pls can you help?

When I try to open firefox on my android phone, it just closes and gives me an error message which I have attached a screen shot of. I do not know if this is related but this happened after I scanned a qr code and tried to open it. I have un-installed and reinstalled the app and turned my phone off then on again after reinstalling but this did not help. Pls can you help?
Lampiran tangkapan layar

Semua Balasan (1)

iub fun
iub fun
more options

Hello Firefox is crashing after you scanned a QR code, possibly due to corrupted data. Since reinstalling didn’t fix it, try clearing the app's cache and data: go to Settings > Apps > Firefox > Storage > Clear Cache and Clear Data. Also, ensure both your Android system and Firefox app are up-to-date, which may resolve any compatibility problems.

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.