Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information such as bookmarks and history. Note: This will cause you to lose any Extensions, Open websites, and some Preferences, you may also want to backup those htm/html just in case if something goes wrong.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

I have worked your solution but it did not change the problem, thanks for trying. any other thoughts?

Yes i would like a link to those webpages.

because they are saved as HTM pages they will not save as images to this post. I need another way to send them to you?

URL Links.

file:///C:/Documents%20and%20Settings/Marty/Desktop/emails%20to%20go/april%201%202008.htm

file:///C:/Documents%20and%20Settings/Marty/Desktop/emails%20to%20go/may%2013th%202009.htm

file:///C:/Documents%20and%20Settings/Marty/Desktop/emails%20to%20go/jan%2019th%202010.html

file:///C:/Documents%20and%20Settings/Marty/Desktop/emails%20to%20go/Dec%201st%202011.html

file:///C:/Documents%20and%20Settings/Marty/Desktop/emails%20to%20go/Aug%201st%202012.html

file:///C:/Documents%20and%20Settings/Marty/Desktop/emails%20to%20go/Feb%201st%202013.htm

here is a random selection thru 2008 to 2012 they work fine. BUT the one for 2013 will not work?

Reload the webpage while bypassing the cache using one of the following steps:

• Hold down the Shift key and click the Reload button with a left click.

OR

• Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
• Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

tried the reload idea, does not work at this end. does for every year above BUT not for 2013.

Did you check the content of the files that aren't working in a text editor?

I did look at them in Dreamweaver, that is the closest I have to a Text editor,so I could see the code and could see nothing, but my skill sets at this point lack the abilities to do this with a great degree of accuracy.

Can Dreamweaver make any sense of the code?

Is there valid HTML code in the file?

• http://validator.w3.org/

Firefox usually saves a file in two parts (Web page, complete), one the main HTML file and the remainder as a folder that contains additional files like images and CSS files and JavaScript files.
There are extensions that can store all files in one archive (Mozilla Archive Format).