Thunderbird Community Forum

I am unable to send emails. My internet provider tells me that it is Thunderbird. I receive a send message error when trying to send and something about the outgoing server.

I have contacted my Internet provider and they are unable to get my thunderbird to work can you help me get it working I have it installed on an old computer and it works fine this is a new computer I have AVG and a AVG VPN if this helps we went through all the POP and smtp setting but it still wont work, and I get an error message attachment of Screen shot thank Jenny

I am trying to create a Primary Password but getting message: "Unable to change Primary Password" Using Thunderbird Version 128.4.1esr | Released November 4, 2024 under Windows 11.

After scanning documents from Epson printer and using the send-to email function I am not receiving the email with attachment. I have also tried switching from Epson WiFi back to home WIFI and I still don't receive them

I have also tried scanning from a HP printer and sending to my email but have not received it

Hi,

 My Tbird email has been hacked.  Not suspected but proven.  I have changed the root

email account password - logged in to Tbird and did an attempt to Get Email and it asked me for the password. I provided it and it seemed to work and the password -seemed- to get saved.

 But when I went back in a little later - Tbird asked for the password again.  I did NOT

provide it this time but used a direct browser based email process - that works with the new password. So password confirmed.

 Very concerned about Tbird not saving the new password and re-using it.  Is it  

possible that Tbird itself has been hacked? A virus scan of the entire computer did not show any problems (Norton).

                                                                     - Ideas?   Jim in the PNW

On installing Thunderbird on my new Windows 11 computer, restore of backed up Profile did NOT restore my calendar. The calendar file is definitely in my Profile backup and it is over 1000 kb but nothing I have tried will import this local.sqlite file. I cannot find any other software that will import this file. Help. Thank you.

Hello,

Recently I opened Thunderbird and it automatically added the following folders to my account:

https://www.imagebam.com/view/MEX6LYC

All the generic yellow folders below the Deleted trash can icon suddenly appeared and they weren't there or weren't shown before. I right-mouse clicked on the account folder, went to Subscribe, unticked the folders that I don't want to subscribe to (all the yellow ones were there), restarted Thunderbird and they all still appeared and the boxes I unchecked, had just rechecked themselves.

I don't want them shown. Is there anyway to fix this?

Thanks

When routinely compacting folders I always get the error message that Inbox folder could not be compacted because writing to folder failed. I have repeatedly tried to repair the folder and have confirmed all folder permissions are as they should be-i.e., full control, without success. So I thought the thing to do is delete the folder and create a new Inbox. First to save the messages I want to keep to my 2024 Archive and I selected about 430 messages to archive. Those are now lost as far as I can tell and did not make it to Archives. I tried to delete Inbox folder and it would not delete. I then deleted messages in the folder one by one. It turns out that there is one message that would not delete no matter what (a Craigslist conversation). I try to delete or move to trash and nothing happens. So now my Inbox has one email left in it but it says that it contains 240MB! (The size of my missing 430 messages???) What is going on? I also have the bug that opens Inbox on some random previous email and not on the latest one. My OS is Windows 10, TB version 128.4.0esr, and Anti Virus is Windows Defender.

Before, when exporting mails in pdf, I could indicate that I also needed an index of all mails, which is no longer possible? If I choose export pdf, no choice anymore?

I recently tried to set up Thunderbird to receive emails on my smart phone while on vacation. The phone was new, and I ran into all kinds of problems with it, including messing up most of my passwords. When I got home; I'm getting a sign in error on my email account, along with other problems. How can I reset to a new password so I ran open the emails that have stacked up?

I can find no difference of settings between five accounts that Get Messages just fine and several accounts that STOPPED DOING SO -- getting no emails even when I click on dropdown for individual account

I have an icloud email address in Thunderbird on my windows laptop. I changed my apple id password and the icloud email has stopped working on my laptop. It asks for a password and does not accept my new password.

Hello All,

So I have two exchange accounts. Both were working until a recent Thunderbird update. Now they both will receive email, but only one will send. The offending account will spine for a bit on send and error out with the change password or retry. Both do not work. I have tried everything from recreating the account to creating a new SMTP account. I am at a loss at this point. Any help is greatly appreciated.

I am using,

Thunderbird 128.4.1esr (64-bit) Avast as in the pic. Also the SMTP setting in the pic. These are the same as the account that is work bar the credential change. This on Windows 11.

For the past 3 days, I've been locked out of using Thunderbird email. When I try to open it, I get a "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to restart now ?" "Yes/No" option pop-up.

This is infuriating. After several hours, I'm still no closer to being able to use Thunderbird again.

If I choose to restart, nothing changes and I just get the doom loop pop-up again.

If I install uninstall (via Windows Control Panel), again I get stuck with the "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to restart now ?" message.

I can find no useful advice in the Thunderbird help and forums. It's recorded as a known issue. But no viable solutions found.

Using Windows 10. Looks like Thunderbird tried to update to 115.16.2 on 28-Oct-24 (not something I requested).

Please let me know how I can fix it.

And do something to fix this bug (which is a shocker).

Hi,

Somewhat of a green small fish here.

Apologies if this has been asked and answered many times before.

Currently: wanting to transfer several existing Thunderbird profiles from Old Vista laptop to newer Windows 7 laptop that already has an existing Thunderbird setup with 3 existing profiles.

Export is taking a long time on he old Vista laptop.

Q? Can I copy existing profiles (folders) from old Vista laptop and paste them into the existing profiles folder on the newer Windows 7 laptop?

In summary...

Existing profiles on both old (source) laptop and new (destination) laptop.

Export from old laptop taking too long/Thunderbird hanging.

Q? Copy folders/profiles from old and paste folders/profiles into new?

Many thanks for all of your help in advance :O)

A few weeks ago after an automatic update I ended up having Thunderbird version 131.0.1 installed, I have no idea how this happened. On opening I get a message telling me I shouldn't be using a beta version and that I should revert to the latest general release version (128.4)

Today when I had some free time I downloaded 128.4 and installed it. On opening it it says that I can't use a profile file from a later version with the earlier version. Is there a way to recover from this WITHOUT having to set up the whole profile again from scratch.

Meanwhile I have done a system restore so I am back with 131.0.1 It has not given me any problems so far. Is there a new general release version imminent that will get me back on track?

I would appreciate any help I am not a computer expert, just a user, and find Thunderbird a very good email client.

David Gould