Semua Produk Community Forum

Oy. I put this in community, then I realized I should ask for support isntead. But somehow logging in for a community post didn't help. I've spent nearly half an hour already just to get far enough that I'm logged on, dagnabbit!! Thing is, I was tech savvy 30-40 years ago. But I've not been keeping up.

Problem is: I got a new laptop recently. Dell, Windows. And there were problems with the earbuds. I went back to the local vendor a couple times to get it fixed. Warranty, dontcha know? It's been OK for awhile now.

Until this morning. I DLed an update yesterday, and it installed when I fired up this morning. And the earbuds now do not work at all. The machine will not recognize them. At all. This is the first perhaps direct correlation I've noticed, so I'm wondering if my FireFox update means I can no longer listen to videos or music through the earbuds. Here's the error message that pops up:

Windows cannot find 'C:\ProgramFiles\RealTek\Audio\HDA\RtkNGui64.exe'. Make sure you typed the name correctly, and then try again.

Of course, I didn't type the file name in. It's part of booting up the machine. And it worked just fine. It quit this morning, and the only change was a FireFox update.

Perhaps related? In addition, my PhotoShop worked for awhile, and now when I try to open it only hangs. Otherwise, I'd have sent you a screenshot. Could FireFox somehow have affected that, too? It's an old version, and I'm too old to want to buy a new one, big learning curve. Besides, now they want me to rent it, when I still have the disks to install the original Creative Suite 3, which I'm fluent at and am in need of no more new features. (I am elderly, in my 70s, retired, and not ambitious for new skills &c.)

Could these problems somehow correlate with installing updates? Any suggestions? I'm coming to the end of the line for what I can get fixed under warranty. Just wanting PhotoShop & earbuds to work, is that too much to ask? Could FireFox updates somehow be causing these problems?

I'm uploading a picture from my camera of the pop-up error message. Maybe it will help? It's bigger than needed. I don't have access to my normal tools. Sorry.

Or is this just a case where nobody will help me, everyone says the problem comes from elsewhere, not them. What I'm after is earbuds that work. Is that too much to ask?

Windows 11 system; currently running 131.0.3 (64-bit).

Was offered the chance to update to 132.0 (About | Help) (I do not and will not ever allow automatic updates without user approval, and my profile is stored in an entirely separate folder structure well away from the insecure \users hierarchy). Did the usual click on the update button, showed 132.0 downloading, update button changed to "Restart to Update", clicked the button...

And the update failed. Help | About shows 131.0.3, and the "Restart to Update" button is still active.

Tried again with a full shutdown instead of using the update button, same result.

So how do I force this update to install?

I recently read the article about the root certificate expiration and the updates related to it (https://support.mozilla.org/en-US/kb/root-certificate-expiration ). I wanted to understand whether my add-ons will be affected because of this. Types of add-ons which i have 1) Simple searchOverride functionality 2) Simple functionality that communicates with remote APIs to display some data.

Hi As I am testing something on firefox browser at the moment i have a question. Is it possible for me to have more than one instance of firefox running on my computer with each having different settings. I would like to have eg. 3 browsers open with no 1 having A B and C extension installed - no 2 having D E and F extension installed and so on is that possible or can I do it in ohter ways so I can work in more firefox browsers at the same time?

I have installed thunderbird but it won't open. Get the crash reporter with the message: Thunderbird had a problem and crashed. I have tried uninstalling and reinstalling but with the same result.

I have version 105 and version 132 now installed on my computer. What is the best way going forward? I had 375 tabs open and of course designed my way. Besides saved passwords I have a couple gigs of cookies. Some pinned tabs etc. Should I just start over with version 132 and struggle through it for a few weeks? It used to update automatically but for some reason it did not these last few months and 105 didn't even have an option to update. Thanks for any suggestions.

Tim

I know this is a minor issue, but after installing Firefox via winget, the search bar in Windows 10 (Windows Search) finds the Firefox app but doesn't display its icon. Is there a known way to fix this?

Hello - I am running Firefox version 132.0 (aarch64) on a mac M1Max running Sonoma 14.6.1. The most recent Firefox update deleted all of my bookmarks and I can't get them back using the Manage Bookmarks->Restore option. I don't have a manual back up file. There were hundreds of bookmarks. Why did you do this and how can I get my bookmarks back?

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

This morning I experienced three new things, so I don't know if they are related to the latest update. 1 - My bookmarks were incomplete but I restarted and all of them appear to be restored. 2 - The shield in my toolbar related to trackers was previously always blue and sometimes I had to turn off enhanced browser tracking for websites to appear and function - as with placing orders. Now it is not blue on any site I visit. 3 - There are so many ads now on every page I visit where there were previously none yesterday. Is this related to the time change in most US States? I checked all my settings for ads and privacy and nothing has changed, but these annoying ads are now everywhere. I will add one more issue: the annoying pop up on every page asking me to sign into a google account. I have read the troubleshooting solution but it is for versions of Firefox that existed years ago. Please provide a current solution for the current version of Firefox please.

I'm using Thunderbird 128.4esr on Windows 11 with the Cardbook extension to display the address book. However over the last few days it totally lost the address book. All emails are still displayed correctly.

I do a daily back-up to store the last 30 days data. I tried restoring the Thunderbird folder from an earlier date and the address book displays correctly. However if I close and re-open Thunderbird the address book has gone. After trying this numeous times I saw a message "Migrating cardbook DBImage 5/8" as shown in the attached screenshot. It remains stuck on that indefinitely.

The issue isn't with Cardbook as the same happens if I open the Address Book from the top-right menu

Since 132.0-1 and higher (installed with snap) on Ubuntu 22.04, I can't download opened PDF and image files, nor can I use pop-up windows (downloading files only works if there is a clickable button on the website, even "Save link as..." doesn't work). Changing my privacy settings and disabling all sorts of protection add-ons didn't help.

Dear Mozilla Firefox Team,

I hope this message finds you well. I am a long-time user of Firefox and have greatly enjoyed the browser for its speed, security, and user-friendly interface. However, I recently encountered an issue where the latest update seems to be incompatible with my system.

As a user with a low-end system, I sincerely request that future updates consider compatibility with older or less powerful hardware. Firefox has always stood out for its accessibility, and I believe that supporting a wider range of devices would further enhance the browser’s appeal to users like me.

I would be grateful if there could be an option or version of Firefox optimized for systems with limited resources. Thank you for your time, and I look forward to your response.

YOU HAVE RUINED MY CANON PICTURE PROGRAM THAT I WAS USING TO DOWNLOAD PICTURES FROM MY CAMERA MEMORY CARD. AFTER THIS LATEST UPDATE THAT I DIDN'T AUTHORIZE I CAN NO LONGER DOWNLOAD THE PICTURES AS BEFORE OR ATTACH THEM TO EMAILS..

FIX IT!!!!!!!!

SUSAN SPONGBERG - LA HABRA, CA.