This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Reinstall Thunderbird - How do I save Emails (not Gmail)?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Matt

traylor
traylor
more options

Two problems: 1) Inbox messages Read, but later pop back as Unread. 2) Sent messages appear twice in the Sent Folder.

How do I save (Export?) my existing Inbox & Sent emails? The suggestion using Gmail will not work for me, I use that account for other purposes.

I would like to try Uninstalling Thunderbird, Re-Installing the program and Importing the data back. How?

Two problems: 1) Inbox messages Read, but later pop back as Unread. 2) Sent messages appear twice in the Sent Folder. How do I save (Export?) my existing Inbox & Sent emails? The suggestion using Gmail will not work for me, I use that account for other purposes. I would like to try Uninstalling Thunderbird, Re-Installing the program and Importing the data back. How?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Lets start at the beginning.

Uninstalling and reinstalling almost never solves anything.

Your item two indicates your using Live or Gmail as duplicate sent messages are normal for both providers without manual intervention. Perhaps you could confirm which and if your using IMAP mail (I think you are, hence the duplicates)

Your Item 1 is probably related, most likely however in the timing of mail checking. anything less the 10 - 15 minutes is usually an issue with Gmail. Live just drop your connection attempt.

Please post (Copy to clipboard and paste here) the account settings shown in Troubleshooting Information on the help menu.