This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

printer issues since last update of Firefox

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 8 views
  • Nzaghachi ikpeazụ nke the-edmeister

more options

Cannot change preferences or properties on my printer since last Firefox update. keep getting this error- " function address 0x9423d caused a protection fault . (exception code 0x0000005) Some or all property pagfes may not be displayed. Then right after that error I get this 2nd message: "Function address 0x68608371 caused a protection fault. (exception code 0xc000005) Some or all property pages may not be displayed.

Any ideas......I have an OKI C5150 printer. I have rebooted both the printer and PC.......no change.

Cannot change preferences or properties on my printer since last Firefox update. keep getting this error- " function address 0x9423d caused a protection fault . (exception code 0x0000005) Some or all property pagfes may not be displayed. Then right after that error I get this 2nd message: "Function address 0x68608371 caused a protection fault. (exception code 0xc000005) Some or all property pages may not be displayed. Any ideas......I have an OKI C5150 printer. I have rebooted both the printer and PC.......no change.

All Replies (1)

more options

Those "codes" are from Windows, not from Firefox which use 3 digit numeric error codes.

Reinstall the printer software drivers with the latest available from OKI.