This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All my four e-mail accounts stopped working today at the same time, how can I solve that?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Toad-Hall

more options

My four e-mail accounts stopped downloading new messages, and I can't send messages or save drafts. It keeps "looking" for the the login and spinning but doesn't pass that step. However I can see the list of e-mails and read them, so the connection is fine, and history of messages are there.

When I login online, my e-mail accounts work on their respective web addresses.

What can be the problem here? Is it reaching too many messages? I tried to remove one of the accounts but it didn't work.

My four e-mail accounts stopped downloading new messages, and I can't send messages or save drafts. It keeps "looking" for the the login and spinning but doesn't pass that step. However I can see the list of e-mails and read them, so the connection is fine, and history of messages are there. When I login online, my e-mail accounts work on their respective web addresses. What can be the problem here? Is it reaching too many messages? I tried to remove one of the accounts but it didn't work.

Asịsa ahọpụtara

If everything cannot send or receive then this sounds like either Thunderbird is in offline mode or Thunderbird is being blocked by your Firewall.

To check if Thunderbird is in offline mode: Look bottom left corner of Status Bar. Do you see 'two blue screen' icon? If yes, Thunderbird is online.

If you see a 'two black screen' icon, Thunderbird is in offline mode. Click on that 'two black screen' icon to go back to online mode.

Close Thunderbird Access Firewall Make sure Thunderbird is an allowed program otherwise the Firewall will block it's access to the internet.

Gụọ azịza a na nghọta 👍 0

All Replies (1)

more options

Asịsa Ahọpụtara

If everything cannot send or receive then this sounds like either Thunderbird is in offline mode or Thunderbird is being blocked by your Firewall.

To check if Thunderbird is in offline mode: Look bottom left corner of Status Bar. Do you see 'two blue screen' icon? If yes, Thunderbird is online.

If you see a 'two black screen' icon, Thunderbird is in offline mode. Click on that 'two black screen' icon to go back to online mode.

Close Thunderbird Access Firewall Make sure Thunderbird is an allowed program otherwise the Firewall will block it's access to the internet.