This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox Android app doesn't recognize it's own scan

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 51 views
  • Nzaghachi ikpeazụ nke Paul

Big MF
Big MF
more options

Trying to sync Android firefox app with laptop. Firefox Android app installed. Check. Open android settings, turn on sync. Check. QR code on laptop screen. Check. Touch "scan" button at lower frame of Firefox 

    Android app, scan code on laptop. Check.

Error message: "Did you use the system camera? You must pair from within a Firefox app." No, I did not use system camera. Yes, I did activate it from the firefox app/scan button - REPEATEDLY. Somehow, firefox does not recognize it's own activation of my system camera. Please help, I need the bookmarks off my phone and onto laptop. Thank you.

Trying to sync Android firefox app with laptop. Firefox Android app installed. Check. Open android settings, turn on sync. Check. QR code on laptop screen. Check. Touch "scan" button at lower frame of Firefox Android app, scan code on laptop. Check. Error message: "Did you use the system camera? You must pair from within a Firefox app." No, I did not use system camera. Yes, I did activate it from the firefox app/scan button - REPEATEDLY. Somehow, firefox does not recognize it's own activation of my system camera. Please help, I need the bookmarks off my phone and onto laptop. Thank you.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

You may wish to consider using the email method to connect your Android device to your Firefox Account.