Questo sito potrebbe offrire funzionalità limitate durante le operazioni di manutenzione per migliorare l'esperienza utente. Se un articolo non risolve il tuo problema e vuoi richiedere supporto, la nostra comunità di supporto è pronta ad aiutarti tramite @FirefoxSupport su Twitter e /r/firefox su Reddit.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I upgraded to windows 10 a while ago. Now I can't print thundrbird emails.

  • 6 risposte
  • 1 ha questo problema
  • 2 visualizzazioni
  • Ultima risposta di Vexed

more options

The whole email shows in preview but only headers, footers and section titles print. The rest of the content doesn't print. The printer is a Connon Pixma MP560. I've updated the driver. Attachments print ok.

I find that if I log into my Verizon email account I can print the email from there.

The whole email shows in preview but only headers, footers and section titles print. The rest of the content doesn't print. The printer is a Connon Pixma MP560. I've updated the driver. Attachments print ok. I find that if I log into my Verizon email account I can print the email from there.

Modificato da Vexed il

Soluzione scelta

What it is is evidence that your printer driver is the issue, as it worked on a different printer (windows does not see the PDF printer as anything but a printer). You probably need to reinstall the drivers that came with your printer, or it is not as compatible with windows 10 as you thought.

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (6)

more options

does it write a complete file if you use the windows 10 PDF printer?

more options

I tried your suggestion and couldn't get past selecting the windows pdf printer because the email wasn't a pdf file and that's all the program would accept. I had previously tried copying the email into open office word processor. It showed there but that printed a blank page.

Maybe my problem is I don't know how to do what you suggested.

more options

You lost me with that one.

in Thunderbird right click the message in the list and select print. When the dialog opens select the Microsoft print to PDF printer When prompted give it a file name something like Test and set the location to your desktop.

Double click the new file on your desktop. What do you see?

more options

Thanks - It worked. It's a cumbersome workaround but gets it done. Print quality was less that great but I'm low on ink so that's probably why.

more options

Soluzione scelta

What it is is evidence that your printer driver is the issue, as it worked on a different printer (windows does not see the PDF printer as anything but a printer). You probably need to reinstall the drivers that came with your printer, or it is not as compatible with windows 10 as you thought.

more options

The printer was the problem, clogged print head. Windows 10 a non issue. Thank you for the guidance.