当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

could a virus prevent thunderbird from opening?

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Wayne Mery

more options

When I opened Thunderbird today it downloaded messages but I could not see the messages because the screen was stuck on a date earlier in august. I tried to scroll to the top of the screen to see the incoming messages, but that didn't work. I also could not close the program, it was not responding to the cursor. Then I tried to force close it with ctrl-alt-delete and I could not fix the cursor on the line 'Thunderbird'. This line was constantly shifting. I closed all the other programs and shut down the computer. When I turned the computer on a few hours later, Thunderbird refuses to open. All other programs open normally. Could it be a virus? Also, when I tried to do a threat scan with Mc Afee, I did not receive the normal window but something about a folder and 'nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn' as if it was filling out itself. Please help.

When I opened Thunderbird today it downloaded messages but I could not see the messages because the screen was stuck on a date earlier in august. I tried to scroll to the top of the screen to see the incoming messages, but that didn't work. I also could not close the program, it was not responding to the cursor. Then I tried to force close it with ctrl-alt-delete and I could not fix the cursor on the line 'Thunderbird'. This line was constantly shifting. I closed all the other programs and shut down the computer. When I turned the computer on a few hours later, Thunderbird refuses to open. All other programs open normally. Could it be a virus? Also, when I tried to do a threat scan with Mc Afee, I did not receive the normal window but something about a folder and 'nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn' as if it was filling out itself. Please help.

すべての返信 (2)

more options

McAfee is the cause of long term failure in Thunderbird. It ranks No. 6 on our crash reports as the cause and has caused all sorts of issues over a number of years. See https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

more options

I am working with McAfee to get more information to fix a crash issue related to McAfee. If you still have McAfee installed, and you crashed (not just script timed out) we could really use your help.