当サイトはユーザー体験を改善するためのメンテナンスを実施中に機能が制限される予定です。記事を読んでもあなたの問題が解決せず質問をしたい場合は、Twitter の @FirefoxSupport、Reddit の /r/firefox で、サポートコミュニティが皆さんを助けようと待機しています。

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Thunderbird slows down. Constantly crashes. Works in safe mode, and now works in normal mode.

  • 7 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Wayne Mery

more options

Since a few weeks Thunderbird has become really slow and unresponsive at times, followed by a crash. It now happens daily. Any help would be appreciated.

Here's one of the recent crash reports: AdapterDeviceID: 0x0152 AdapterDriverVersion: 8.15.10.2639 AdapterSubsysID: 05771028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.1.1,lookout%40aron.rubin:1.2.13,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.1.1

Since a few weeks Thunderbird has become really slow and unresponsive at times, followed by a crash. It now happens daily. Any help would be appreciated. Here's one of the recent crash reports: AdapterDeviceID: 0x0152 AdapterDriverVersion: 8.15.10.2639 AdapterSubsysID: 05771028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.1.1,lookout%40aron.rubin:1.2.13,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.1.1

この投稿は Wayne Mery により に変更されました

選ばれた解決策

If this works then something outside of Thunderbird is causing the issue. eg: Make sure all drivers are up to date.

Stop Anti-Virus from scanning any Thunderbird program or profile folders on startup or at any time. Stop Anti-Virus from scanning incoming and outgoing emails.

If it does not work: Start Thunderbird in SAfe Mode.

Report back on results.

この回答をすべて読む 👍 1

すべての返信 (7)

more options

Restart the operating system (your computer) in: 'Safe mode with Networking' mode. This loads only the very basics needed to start your computer while enabling an Internet connection.

Start Thunderbird

Test and report back on results.

more options

選ばれた解決策

If this works then something outside of Thunderbird is causing the issue. eg: Make sure all drivers are up to date.

Stop Anti-Virus from scanning any Thunderbird program or profile folders on startup or at any time. Stop Anti-Virus from scanning incoming and outgoing emails.

If it does not work: Start Thunderbird in SAfe Mode.

Report back on results.

more options

I can't use Windows safe mode in my work environment but i've now run Thunderbird in safe mode for 2 days straight without any crashes.

But what does that tell me? I had already disabled the addons.

more options

Thunderbird Safe Mode temporarily affects the following:

  • All extensions are disabled.
  • The default theme is used, without a persona.
  • The Just-in-time (JIT) JavaScript compiler is disabled.
  • The userChrome.css and userContent.css files are ignored.
  • The default toolbar layout is used.
  • Hardware acceleration is disabled.

I'm assuming you are using the default theme.

Check to see if you are using 'Hardware Acceleration'.

  • 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General ' tab
  • uncheck the checkbox 'Use hardware acceleration when available'
  • click on 'OK'
  • Exit Thunderbird.
  • Allow a bit of time for background processes to complete.
  • Start Thunderbird as normal.

この投稿は Toad-Hall により に変更されました

more options

Hardware acceleration was already disabled.

The curious thing is, now after running it some time in safe mode, it runs in normal mode again, too. Maybe it was an update somewhere else, antivirus software most likely.

Anyway, thanks a lot for your help, Toad-Hall. At the least, i have learned some of the basics of Thunderbird troubleshooting from you.

more options

It's a strange, strange world

more options

(I've deleted most of the crash details because they are actually useless.)

Instead .... please post the history of your crash IDs from Help > Troubleshooting.

Thanks bookworm.