Firefox Community Forum

Hello, I have a problem with McAfee antivirus. I have Firefox installed and these are the logs from the antivirus:

• nt authority\system ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\windows\temp\nsd63ba.tmp\system.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• nt authority\system ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\windows\temp\nsd63ba.tmp\cityhash.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• nt authority\system ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\windows\temp\nsd63ba.tmp\litefirewallw.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• nt authority\system ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\windows\temp\nsd63ba.tmp\shelllink.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• nt authority\system ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\windows\temp\nsd63ba.tmp\accesscontrol.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• nt authority\system ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\windows\temp\nsd63ba.tmp\userinfo.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• PCNTB\user ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\users\user\appdata\local\temp\nse6715.tmp\system.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• PCNTB\user ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\users\user\appdata\local\temp\nse6715.tmp\cityhash.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• PCNTB\user ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\users\user\appdata\local\temp\nse6715.tmp\shelllink.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• PCNTB\user ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\users\user\appdata\local\temp\nse6715.tmp\accesscontrol.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.
• PCNTB\user ran c:\program files\mozilla firefox\uninstall\helper.exe, which accessed the file c:\users\user\appdata\local\temp\nse6715.tmp\userinfo.dll, violating the rule "running files from common user folders". access was allowed because the rule wasn't configured to block.

Is it ok? Is this a legitimate process?

Thank you.

Hi,

I started having a strange issue which never happen before and it is a regular occurance. When I close the brower, turn off the computer or reset it because it freezes firefox doesn't remeber the open tabs.

I'm signed in, I have the setting for it to open all tabs, but it doesn't do it, doesn't remember which tabs were 'pinned' and recen close tabs and widnows menu are blank.

It happened now 3 times since Monday, before it happened maybe once a year.

Do you have any suggestions?

This evening I tried to watch my NFL Thursday night football game on my DAZN account. I got a message above the screen that said that FireFox needs to install something for me to watch this program. Two hours later it is still saying the same thing. This has never happened before as I watch NFL football throughout the season. Never have had a problem with Firefox until now. What to do??

During what I assume are high bitrate sections of YouTube videos (e.g. lots of movement, high resolution) YouTube will constantly drop frames.

Video for example: https://www.youtube.com/watch?v=KLuTLF3x9sA

I have tried: • Safe Mode • Installing the Flatpak and testing in that, which also has a fresh profile as I don't use the Flatpak version • Testing different related about:config settings – I can't remember them all now, but I tested every one I found googling that is related to the issue or hardware acceleration.

Hardware acceleration is for sure working. Turning it off makes the video drop to one or two FPS.

Chromium has no problem with the same video. However, you can see from the screenshots that both read the resolution/scaling of my screen differently, and it implies that Firefox is rendering something like 6314 x 3552 while Chromium is rendering at UHD, the resolution of the screen and my video. If I turn off all my Global Scaling, Firefox stops dropping frames (the same info box on YouTube states resolution is UHD), reinforcing my theory about scaling being the issue. Both are confirmed to be using native Wayland.

I had a computer crash. Restarted to restore point from earlier in day. FireFox would not start. Successfully restored FF on desktop; restored passwords; restored profile from saved profile. FF is working but the Win 11 list of apps shows both the current FF and a grayed-out FF. There is also a FF Private Browsing app. How do i get rid of the grayed-out FF. Pete

Tried to include a screenshot, but there doesn't seem to be that option.

firefox is overlaying file explorer with 'firefox upload' when i'm trying to insert a file i created in windows 10 word to be used data fie in a web site . Perry

I first mentioned this in r/Firefox, and was asked to re-post here.

My FF just updated to 127.0.1 even though I have "Check for updates but let you choose to install them" and told it to wait. This was on a Windows 11 box. Everything seemed fine, but then one of my tabs crashed. I selected the reload tab option, at which point it informed me it could not load the tab because a background update had happened and I was now required to restart Firefox.

I'm not certain what version of FF I was on, I believe it was either 126 or 126.0.1.

Now, to be completely fair, I cannot with 100% certainty say that I clicked on the update later option. That said, as I _did not want to update then_, and I have put off the update before, it seems unlikely I would have made the mistake, but I wasn't recording everything I did so I can't play it back and prove it. My initial reaction was to associate it with the tab crashing somehow, as everything was working as expected right up until that moment.

Thanks

When I try to login to some of my web accounts Firefox presents several user IDs for that site and some of them are the result of past typos. What do I need to do to delete those erroneous IDs?

Every time I try and use Firefox autofill for a saved password on my IPad (iOS 18.1) I get a message that says I must be logged in with a device code. I have no idea how to do this as I am already logged into my device and there is no place to enter a password or finger scan. How can I fix this.

After upgrading Firefox, i cannot connect to internet. My internet is working fine, but none of the websites can't connect. I restarted Firefox twice. I restarted my laptop (windows11) , can you help me? skippertim99@gmail.com

Previously asked this question but didn't receive any Mozilla support. All they replied with was "we really only help with account or VPN issues now."

How is someone supposed to get a bug taken care of?

Since update to version 132, the primary password box keeps popping up, randomly, even after I put in the password. Only started happening after update to 132.

Can someone from Mozilla actually look into this?

Instructions for adding lines to the bookmarks toolbar are too complex. We need to be able to grab the bottom of the toolbar and drag it down to add lines. How about it, Mozilla?