Hi,
Thunderbird used to work fine for me, but since today I cannot start it anymore. It opens a blank window and freezes. I tried some basic stuff like restarting my PC,… (ვრცლად)
Hi,
Thunderbird used to work fine for me, but since today I cannot start it anymore. It opens a blank window and freezes. I tried some basic stuff like restarting my PC, uninstalling and reinstalling Thunderbird and starting it with all add-ons disabled. While searching for similar errors I found some solutions that included deleting the parent.lock file from the profiles folder and deleting the windows cache in appdata/local/thunderbird/profiles, which also did not solve the issue for me.
Any ideas?
The crash ID is: bp-6669759c-9a50-464b-a8cb-5126c0241105
And this is the crash report:
AdapterDeviceID: 0x1b06
AdapterDriverVersion: 32.0.15.6603
AdapterSubsysID: 374c1458
AdapterVendorID: 0x10de
Add-ons: default-theme%40mozilla.org:1.3
AvailablePageFile: 58150670336
AvailablePhysicalMemory: 60356366336
AvailableVirtualMemory: 138521820581888
BackgroundTaskMode: 0
BlockedDllList: audiodevprops2.dll;
BuildID: 20241101163316
CPUMicrocodeVersion: 0xa201016
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1730838117
DOMFissionEnabled: 1
DOMIPCEnabled: 1
EMCheckCompatibility: true
EventLoopNestingLevel: 1
GPUProcessLaunchCount: 6
GPUProcessStatus: Destroyed
GpuSandboxLevel: 1
GraphicsCriticalError: |[0][GFX1-]: Fallback WR to SW-WR + D3D11 (t=9.26336) |[1][GFX1-]: Fallback SW-WR + D3D11 to SW-WR (t=10.5134) |[2][GFX1-]: Fallback remains SW-WR (t=11.9234) |[3][GFX1-]: Failed to initialize GPU process (t=11.9234)
GraphicsNumActiveRenderers: 0
GraphicsNumRenderers: 1
HeadlessMode: 0
InstallTime: 1730835785
LastStartupWasCrash: 1
LauncherProcessState: 0
Notes:
FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
QuotaManagerStorageIsNetworkResource: 0
ReleaseChannel: esr
SafeMode: 0
SecondsSinceLastCrash: 328
StartupCacheValid: 0
StartupCrash: 0
StartupTime: 1730838115
SubmittedFrom: Client
SystemMemoryUsePercentage: 12
TelemetryClientId: 5764b08b-977d-4db8-91a4-1861e6d9ae7d
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241101163316","version":"128.4.1","vendor":null,"displayVersion":"128.4.1esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65450,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"de-DE","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":4317},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":144,"adapters":[{"description":"NVIDIA GeForce GTX 1080 Ti","vendorID":"0x10de","deviceID":"0x1b06","subsysID":"374c1458","RAM":11264,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_ab3196e1830c9b6c\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6603","driverDate":"10-15-2024","GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"refreshRate":144,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR"},"gpuProcess":{"status":"failed:Failed to initialize GPU process"},"webrender":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR"},"d2d":{"status":"unavailable:FEATURE_FAILURE_GPU_PROCESS_ERROR","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows-Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"de","intl":{"requestedLocales":["de"],"availableLocales":["de","en-US"],"appLocales":["de","en-US"],"systemLocales":["de-DE","ru-RU"],"regionalPrefsLocales":["de-DE"],"acceptLanguages":["de","en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"DE","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17276},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Dem Theme des Betriebssystems für Schaltflächen, Menüs und Fenster folgen.","name":"System-Theme – automatisch","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18932,"updateDay":18932},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}}
TelemetryServerURL: https://incoming-telemetry.thunderbird.net
TelemetrySessionId: 68a8949d-205d-4b84-9a8e-1723870d2ab2
Throttleable: 1
TotalPageFile: 72924323840
TotalPhysicalMemory: 68629356544
TotalVirtualMemory: 140737488224256
UptimeTS: 15.35336
User32BeforeBlocklist: 1
Version: 128.4.1
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD-Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD-Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD-Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD-Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD-Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD-Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
RSVP-TCPv6-Dienstanbieter : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP-TCP-Dienstanbieter : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP-UDPv6-Dienstanbieter : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP-UDP-Dienstanbieter : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: de
Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.
Thank you!
