This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Website drop-down toolbar icons blank in Foxfire but not in Chrome

  • 1 reply
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

Ridgekid
Ridgekid
more options

Using Mac OSX 10.8.3; Firefox 30

Since downloading and installing Firefox 30, website toolbar drop-down menus are coming up with a blank, white screen - no content. This is not occurring on other browsers such as Chrome.

Examples: On weather.com, the drop-down menu shows up, then reverts to white screen. On my facebook.com page, the toolbar icon drop-down menus present a white screen. (For "Find Friends," "Inbox," and "Notifications")

I tried updating my Flash Player to 30. No change.

Using Mac OSX 10.8.3; Firefox 30 Since downloading and installing Firefox 30, website toolbar drop-down menus are coming up with a blank, white screen - no content. This is not occurring on other browsers such as Chrome. Examples: On weather.com, the drop-down menu shows up, then reverts to white screen. On my facebook.com page, the toolbar icon drop-down menus present a white screen. (For "Find Friends," "Inbox," and "Notifications") I tried updating my Flash Player to 30. No change.

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window