This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot access yahoo toolbar bookmarks

  • 7 replies
  • 6 have this problem
  • 1 view
  • Last reply by agie95

agie95
agie95
more options

I have been unable to access yahoo toolbar bookmarks for over a month now. This happens about once a year. I have uninstalled and reinstalled multiple times. I know my sign-in info is correct because I am able to log into yahoo email.

When I try to sign-in it says this page is expired.

I believe the last update of Mozilla is what triggered the issue.

I have been unable to access yahoo toolbar bookmarks for over a month now. This happens about once a year. I have uninstalled and reinstalled multiple times. I know my sign-in info is correct because I am able to log into yahoo email. When I try to sign-in it says this page is expired. I believe the last update of Mozilla is what triggered the issue.

All Replies (7)

I.T_guy
I.T_guy
more options

Please try the following

Uninstall firefox and install the one in this link

http://www.mozilla.org/en-US/firefox/fx/#desktop


Moderator changed the hyperlink to an official Mozilla source. Please do not refer users to non-official sources for Firefox downloads.

Modified by the-edmeister

agie95
agie95 Question owner
more options

Unfortunately uninstalling and reinstalling from the link did not work. So error message. Thank you for trying.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I noticed the toolbar on Yahoo's site is about a month newer than the one on the Mozilla Add-ons page:

  • AMO = 3.2.3.20140507025036
  • Yahoo = 3.2.4.20140604103324

If you have the older one, maybe the newer one will be more compatible with Firefox 30?

https://us.toolbar.yahoo.com/

John99
John99
more options

If it is a problem with a Yahoo toolbar you need to contact Yahoo. Have you checked that the toolbar is the latest version.

Quite possibly the toolbar needs updating after most Firefox updates. I do not really know anything about the toolbar but possibly you have "yahoo toolbar bookmarks" stored on the web and your standard Firefox bookmarks.

I do not know anything about Yahoo Toolbar but I did notice this article which could be read to indicate that Yahoo bookmarks are in a web account or somewhere else specific to the Yahoo toolbar.

Possibly it is the Yahoo upgrade mentioned in that article that is causing problems and losing Yahoo bookmarks.

Hopefully your Firefox bookmarks may be ok, but maybe you did not actully keep many.

agie95
agie95 Question owner
more options

I loaded an older version of the toolbar and did not see an icon for bookmarks. The gear icon to make changes to toolbar was inoperable. I went back to a newer version from Mozilla's add-on page and no go.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

What I meant was the Add-ons page is not as up-to-date as Yahoo's site. Did you try the version from Yahoo's site?

agie95
agie95 Question owner
more options

Yes, I have tried that several times as well. Thank you though.