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Firefox crashes

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by karenw1969

karenw1969
karenw1969
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After updating Firefox to 59.0 it starting randomly crashing when I would do a search. If I did they same search again right after it crash it would work for awhile until I open another window. It does not crash when I initially open it. I have tried putting it in safe mode and it still crashes. Any help is appreciated. -karen

Crash ID: bp-24f9fdcc-f986-4eb3-a19a-08ad81180314

After updating Firefox to 59.0 it starting randomly crashing when I would do a search. If I did they same search again right after it crash it would work for awhile until I open another window. It does not crash when I initially open it. I have tried putting it in safe mode and it still crashes. Any help is appreciated. -karen Crash ID: bp-24f9fdcc-f986-4eb3-a19a-08ad81180314

Chosen solution

hi karenw1969, thanks for reporting with a crash id. this crash looks related to the sticky passwords software that's running on your system. to work around the problem, please go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

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All Replies (3)

Shadow110
Shadow110
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Hi, Crash Reason EXCEPTION_ACCESS_VIOLATION_READ A lot of Video Card Driver errors - driverDate: 6-6-2012 See if there is anything for you here for newer drivers or just reinstall  :

Please :

  • Repair System Registry and Files

Find the Dos Prompt Right Click and Run as Administrator then : Copy/Paste to Dos Window : SFC /Scannow (SFC <space>/Scannow) then hit Enter, Reboot after.

No idea if this effects you but some info :

Please let us know if this solved your issue or if need further assistance.

philipp
philipp
  • Moderator
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Chosen Solution

hi karenw1969, thanks for reporting with a crash id. this crash looks related to the sticky passwords software that's running on your system. to work around the problem, please go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

karenw1969
karenw1969 Question owner
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Thanks Philipp! So far so good, it has NOT crashed since I checked the setting to "prevent accessibility services from accessing your browser".