This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New computer downloaded firefox and can't add my old email address to new account

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Gerd

TeenaL
TeenaL
more options

Hello

When I d/l firefox to my new computer it seemed to use an email address already reg. in the new computer. My old computer with firefox used a different email. I tried to add that address in

Firefox account- manage account- secondary email add- yet FF will not accept my 2nd email saying it is already in use.

Must I uninstall FF and re-install with the other email (which is a primary? I do have 'sync'

I'd appreciate help recovering my old addie Thanks

Hello When I d/l firefox to my new computer it seemed to use an email address already reg. in the new computer. My old computer with firefox used a different email. I tried to add that address in Firefox account- manage account- secondary email add- yet FF will not accept my 2nd email saying it is already in use. Must I uninstall FF and re-install with the other email (which is a primary? I do have 'sync' I'd appreciate help recovering my old addie Thanks

All Replies (1)

Gerd
Gerd
more options

Hey there, you can't register the same email address with two different firefox accounts. You will need to log out of FF on either of your devices and log in with your main account on it to enable sync.