This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i download the new update but it dissapears from the downloads pop up window

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by TXGuy

more options

i download the new update it goes thru the motions of downloading but when it finishes it dissapears from the download popup window? So is not letting me update.

URL of affected sites

http://

i download the new update it goes thru the motions of downloading but when it finishes it dissapears from the download popup window? So is not letting me update. == URL of affected sites == http://

All Replies (1)

more options

Check your settings for Tools > Options > Privacy, is "Remember download history" checked? See: http://support.mozilla.com/en-US/kb/Options+window+-+Privacy+panel#Use_custom_settings_for_history

Location of your downloads. Default is My Documents > Downloads. Tools > General, Downloads section. See: http://support.mozilla.com/en-US/kb/Options+window+-+General+panel

You can also do an update without a complete download (although I keep a copy of the complete download, also). Help > Check for Updates.


Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

Update Java: your ver. 1.6.0.14; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) See: Updating Java Do the update with Firefox closed.

You MAN need to Update Adobe Reader for Firefox: your ver. N/A; current ver. 9.3 Check your version here: http://www.mozilla.com/en-US/plugincheck/ See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader You may be able to update from the Adobe Reader installed on your system instead of going to the Adobe site and downloading. Start > Program Files, find and click Adobe Reader to open, click Help, click Check for Updates. If you go to the Adobe site to download the current Adobe Reader: -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) -See the images at the bottom left of this post to see the steps to take on the Adobe site -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader