This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF Hanging at Exit

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by deckie49

deckie49
deckie49
more options

I'm using FF Android 64.01 with the uBlock Orign addon enabled. When I quit the app, it attempts to close but hangs on the message that it is clearing its cache. Often, the app then freezes and I have to manually shut it down. I have tried shutting down in safe mode and einstalling. Still.have the issue. Running Android 5.0.1 with a Samsung S5. Can anyone help? Thanks

I'm using FF Android 64.01 with the uBlock Orign addon enabled. When I quit the app, it attempts to close but hangs on the message that it is clearing its cache. Often, the app then freezes and I have to manually shut it down. I have tried shutting down in safe mode and einstalling. Still.have the issue. Running Android 5.0.1 with a Samsung S5. Can anyone help? Thanks

All Replies (1)

deckie49
deckie49 Question owner
more options

Correct message is "Clearing private data..."