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Thunderbird will NOT connect to my email provider.

  • 1 reply
  • 1 has this problem
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  • Last reply by Wayne Mery

Wulfrune
Wulfrune
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I am with Virgin Media and recently, Thunderbird started to ask me sporadically for passwords to my VM (Virgin Media) account, sometimes it would, sometimes it wouldn't, eventually, it would downlaod my messages. This however stopped 2 days ago, when I didn't get any emails at all. I went on VM's home page and sure enough, on their email page I had a load of unread messages. I called VM tech support and we went through all my settings and we were both satisfied that they were in fact in order. I tried starting windows 10 in safe mode, no joy. I switched off my AV protection, still no joy. I am up to date with the Thunderbird version, so now I'm at my wits end, it says at the bottom of the screen that it's connected to imap.virginmedia.com, but nothing happens. Can someone help me please?

I am with Virgin Media and recently, Thunderbird started to ask me sporadically for passwords to my VM (Virgin Media) account, sometimes it would, sometimes it wouldn't, eventually, it would downlaod my messages. This however stopped 2 days ago, when I didn't get any emails at all. I went on VM's home page and sure enough, on their email page I had a load of unread messages. I called VM tech support and we went through all my settings and we were both satisfied that they were in fact in order. I tried starting windows 10 in safe mode, no joy. I switched off my AV protection, still no joy. I am up to date with the Thunderbird version, so now I'm at my wits end, it says at the bottom of the screen that it's connected to imap.virginmedia.com, but nothing happens. Can someone help me please?

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

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Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.