본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

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  • 1 이 문제를 만남
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  • 최종 답변자: philipp

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Firefox crashes as soon as I open the program. Here's the report, tell me what to do: AdapterDeviceID: 0x1183 AdapterDriverVersion: 9.18.13.4052 AdapterSubsysID: 28431462 AdapterVendorID: 0x10de AvailablePageFile: 22170578944 AvailablePhysicalMemory: 7262679040 AvailableVirtualMemory: 3791601664 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 95092736 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1456431408 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1456423144 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1183, AdapterSubsysID: 28431462, AdapterDriverVersion: 9.18.13.4052

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 678 StartupTime: 1456431399 SystemMemoryUsePercentage: 57 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16333,"virtualMaxMB":4096,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3201,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"5.1","locale":"en-US","servicePackMajor":2,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"WDC WD1000DHTZ-04N21V0","revision":"04.06A00"},"binary":{"model":"WDC WD1000DHTZ-04N21V0","revision":"04.06A00"},"system":{"model":"WDC WD1000DHTZ-04N21V0","revision":"04.06A00"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 660 Ti","vendorID":"0x10de","deviceID":"0x1183","subsysID":"28431462","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4052","driverDate":"7-2-2014","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16407},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16833},{"name":"NVIDIA 3D VISION","version":"7.17.13.4052","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16253},{"name":"NVIDIA 3D Vision","version":"7.17.13.4052","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16253},{"name":"Photo Gallery","version":"16.4.3528.331","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16161},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Java(TM) Platform SE 8 U74","version":"11.74.2.2","description":"Next Generation Java Plug-in 11.74.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_74","application/x-java-bean;jpi-version=1.8.0_74","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.74.2","application/x-java-applet;javafx=8.0.72"],"updateDay":16856},{"name":"Java Deployment Toolkit 8.0.740.2","version":"11.74.2.2","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16856},{"name":"Google Earth Plugin","version":"7.1.5.1557","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":16576},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16723},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16834},{"name":"Roblox Launcher Plugin","version":"1.2.8.25","description":"Roblox Launcher Plugin","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-vnd-roblox-launcher"],"updateDay":15706},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":15993},{"name":"Google Talk Plugin","version":"5.41.3.0","description":"Version 5.41.3.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/googletalk"],"updateDay":16778},{"name":"Google Talk Plugin Video Renderer","version":"5.41.3.0","description":"Version 5.41.3.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/o1d"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34250280960 TotalPhysicalMemory: 17126080512 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 44.0.2 Winsock_LSP: CWALSPSYS CWALSP MSAFD Tcpip [TCP/IPv6] : 2 : 1 : C:\Windows\system32\cwalsp.dll

CWALSPSYS CWALSP MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
CWALSPSYS CWALSP M
Firefox crashes as soon as I open the program. Here's the report, tell me what to do: AdapterDeviceID: 0x1183 AdapterDriverVersion: 9.18.13.4052 AdapterSubsysID: 28431462 AdapterVendorID: 0x10de AvailablePageFile: 22170578944 AvailablePhysicalMemory: 7262679040 AvailableVirtualMemory: 3791601664 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 95092736 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1456431408 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1456423144 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1183, AdapterSubsysID: 28431462, AdapterDriverVersion: 9.18.13.4052 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 678 StartupTime: 1456431399 SystemMemoryUsePercentage: 57 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16333,"virtualMaxMB":4096,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3201,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"5.1","locale":"en-US","servicePackMajor":2,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"WDC WD1000DHTZ-04N21V0","revision":"04.06A00"},"binary":{"model":"WDC WD1000DHTZ-04N21V0","revision":"04.06A00"},"system":{"model":"WDC WD1000DHTZ-04N21V0","revision":"04.06A00"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GTX 660 Ti","vendorID":"0x10de","deviceID":"0x1183","subsysID":"28431462","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4052","driverDate":"7-2-2014","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16407},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"11.0.13.17","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.13","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16704},{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16833},{"name":"NVIDIA 3D VISION","version":"7.17.13.4052","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16253},{"name":"NVIDIA 3D Vision","version":"7.17.13.4052","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16253},{"name":"Photo Gallery","version":"16.4.3528.331","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16161},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Java(TM) Platform SE 8 U74","version":"11.74.2.2","description":"Next Generation Java Plug-in 11.74.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_74","application/x-java-bean;jpi-version=1.8.0_74","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.74.2","application/x-java-applet;javafx=8.0.72"],"updateDay":16856},{"name":"Java Deployment Toolkit 8.0.740.2","version":"11.74.2.2","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16856},{"name":"Google Earth Plugin","version":"7.1.5.1557","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":16576},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16723},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16834},{"name":"Roblox Launcher Plugin","version":"1.2.8.25","description":"Roblox Launcher Plugin","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-vnd-roblox-launcher"],"updateDay":15706},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":15993},{"name":"Google Talk Plugin","version":"5.41.3.0","description":"Version 5.41.3.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/googletalk"],"updateDay":16778},{"name":"Google Talk Plugin Video Renderer","version":"5.41.3.0","description":"Version 5.41.3.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/o1d"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34250280960 TotalPhysicalMemory: 17126080512 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 44.0.2 Winsock_LSP: CWALSPSYS CWALSP MSAFD Tcpip [TCP/IPv6] : 2 : 1 : C:\Windows\system32\cwalsp.dll CWALSPSYS CWALSP MSAFD Tcpip [UDP/IPv6] : 2 : 2 : CWALSPSYS CWALSP M

선택된 해결법

hi, this is a crash caused by contentwatch/netnanny software on your system. please either try to uninstall that software or get in touch with its vendor in order to further troubleshoot this issue.

edit: for reference, the mentioned crash report is bp-1542a0d3-e575-489c-b18c-b61432160225

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선택된 해결법

hi, this is a crash caused by contentwatch/netnanny software on your system. please either try to uninstall that software or get in touch with its vendor in order to further troubleshoot this issue.

edit: for reference, the mentioned crash report is bp-1542a0d3-e575-489c-b18c-b61432160225

글쓴이 philipp 수정일시