본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox install program will not run

  • 4 답장
  • 2 이 문제를 만남
  • 3 보기
  • 최종 답변자: markhstern

more options

I was having problems with Firefox freezing (Not responding), so I uninstalled it and downloaded the installation program. Once downloaded I double clicked on the program. Norton said that it was safe, but the program never ran.

I was having problems with Firefox freezing (Not responding), so I uninstalled it and downloaded the installation program. Once downloaded I double clicked on the program. Norton said that it was safe, but the program never ran.

모든 댓글 (4)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

My problem was not with opening Firefox, but with installing it. I realized that 50.0.2 might be for use with Windows 10, so I downloaded 37.0.2 for use with Windows 7 and it installed.

more options

As far as I know, 50 should install on your system.

Start your Computer in safe mode with networking. Then try the installer. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Since I was having problems I'd rather stick with the older version.