본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot remove master password

  • 5 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: McCoy

more options

I can't remove my master password from my Firefox profile. The pop-up shows up asking for my password, but the remove button does nothing. I can't change my master password from it's current setting. A pop up comes up saying "Cannot change master password".

I've tried refreshing Firefox. I've tried copying login.json key4.db to a new profile. I've tried upgrading Firefox. I've tried both Nightly and regular release Firefox. I've read every article on the Mozilla support website based on a search for this problem.

Please help. How do I recover all my passwords to a fresh profile?

I can't remove my master password from my Firefox profile. The pop-up shows up asking for my password, but the remove button does nothing. I can't change my master password from it's current setting. A pop up comes up saying "Cannot change master password". I've tried refreshing Firefox. I've tried copying login.json key4.db to a new profile. I've tried upgrading Firefox. I've tried both Nightly and regular release Firefox. I've read every article on the Mozilla support website based on a search for this problem. Please help. How do I recover all my passwords to a fresh profile?

모든 댓글 (5)

more options

Screenshot of the error?

more options

Here are the images of the screens I see

more options

Do you know the current (correct) master password?

If you know the MP then there shouldn't be a reason to change it. If you do not know the current MP then it is not possible to access the passwords stored in the Password Manager and you would have to start with fresh logins.json and key4.db files. You can keep a copy of the current logins.json and key4.db files in case you want to try in a separate profile.

If you do know the master password, but it isn't working for some reason then try to delete pkcs11.txt and secmode.db in the profile folder with Firefox closed.

more options

Yes I know the master password.

more options

oconnore said

Yes I know the master password.

cor-el said

If you do know the master password, but it isn't working for some reason then try to delete pkcs11.txt and secmode.db in the profile folder with Firefox closed.