본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Microphone unavailable with Microsoft 365 online despite having permission

  • 1 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: jonzn4SUSE

more options

Using Windows 10 laptop, Firefox 82.0.3 64-bit. When I sign in to Onedrive at onedrive.live.com using my personal account (not work or school), I open Word document in Firefox browser with "Open in Word Online". When I click on Dictate button to use the microphone I get error message saying "Problem with Dictation. We don't have access to your microphone. Please check to make sure your browser has permission to use your microphone." HOWEVER, in the address bar, next to the shield and lock icons, there is another icon that looks like 2 keys in opposite orientation, that when clicked shows the site does seem to have permission for the microphone.

If I then sign out of Onedrive, and then sign into it using MS Edge and open same document, the microphone DOES work.

The microphone also works on other websites accessed with Firefox

Seems like Firefox is blocking the microphone on this one site.

Using Windows 10 laptop, Firefox 82.0.3 64-bit. When I sign in to Onedrive at onedrive.live.com using my personal account (not work or school), I open Word document in Firefox browser with "Open in Word Online". When I click on Dictate button to use the microphone I get error message saying "Problem with Dictation. We don't have access to your microphone. Please check to make sure your browser has permission to use your microphone." '''HOWEVER''', in the address bar, next to the shield and lock icons, there is another icon that looks like 2 keys in opposite orientation, that when clicked shows the site '''does '''seem to have permission for the microphone. If I then sign out of Onedrive, and then sign into it using MS Edge and open same document, the microphone '''DOES '''work. The microphone also works on other websites accessed with Firefox Seems like Firefox is blocking the microphone on this one site.
첨부된 스크린샷

모든 댓글 (1)

more options

I use Google Voice and have had the same issue, but clearing all the history and checking the box for Site Preferences fixed my issue. After doing this the site prompts me to allow access.

글쓴이 jonzn4SUSE 수정일시