본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

I have Win7Pro64, tried to Un-Install Firefox control panel, no luck, tried running helper.exe from Uninstall folder and it says "Not a Valid Win-32 Application" What gives?? Just want to update to 3.6.4 and that didn't work either so I'm trying to remove

  • 2 답장
  • 0 이 문제를 만남
  • 19 보기
  • 최종 답변자: AnonymousUser

more options

Running Win7Pro64. Tried to update to 3.6.4 and it failed. It said to download the whole program so I did. Tried to install and says that the "License File" is missing. SO I go to un-install 3.6.3 myslef with Control Panel. All that did was remove Firefox as a listed program in control panel, all of it is still there in Explorer and it runs fine. So I go to use Helper.Exe under the Uninstall folder of Mozilla Firefox and when I click that, it says "Not a Valid Win-32 Application" What's up with that?? All I want to do is remove 3.6.3 so that I can clean install 3.6.4. I tried installing 3.6.4 two different ways with failures both times. I tried to remove 3.6.3 using two different ways, and that also failed both times.

This happened

Just once or twice

== I tried updating to 3.6.4. It failed both with the update and the full download, so tried to un-install 3.6.3 in control panel, then helper.exe with no luck.

Running Win7Pro64. Tried to update to 3.6.4 and it failed. It said to download the whole program so I did. Tried to install and says that the "License File" is missing. SO I go to un-install 3.6.3 myslef with Control Panel. All that did was remove Firefox as a listed program in control panel, all of it is still there in Explorer and it runs fine. So I go to use Helper.Exe under the Uninstall folder of Mozilla Firefox and when I click that, it says "Not a Valid Win-32 Application" What's up with that?? All I want to do is remove 3.6.3 so that I can clean install 3.6.4. I tried installing 3.6.4 two different ways with failures both times. I tried to remove 3.6.3 using two different ways, and that also failed both times. == This happened == Just once or twice == I tried updating to 3.6.4. It failed both with the update and the full download, so tried to un-install 3.6.3 in control panel, then helper.exe with no luck.

모든 댓글 (2)

more options

You don't want to update to 3.6.4, trust me. Stay with 3.6.3. If you need to download it again you can find it here:

http://releases.mozilla.org/pub/mozilla.org/firefox/releases/3.6.3/win32/en-US/

more options

Same problem on Windows 64-bit Ultimate. Get a message saying Partial update failed. Downloads complete, which then also fails because it says a license is missing....