This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

using filters to move messages in different folders and do not download messages larger than 20KB creates an empty message

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 4 views
  • Eyano yasuka ya Toad-Hall

Hannes
Hannes
more options

Hi,

I am using Thunderbird Version 31.0 on Windows XP and download my emails from gmx via POP.

Because my internet connection is often very slow I set the option only download the first 20KB of a message.

I am also using filters to move the messages from the inbox to different folders.

The problem is now, when I receive a truncated message in a folder and I click the link to download the rest of the message, I end up with an complete empty message. I figured out, when I repair the folder (folder properties/Repair folder) I get the truncated message again. When I disable the filter and then download the rest of the message everything works fine???

Is this a known bug or exists a workaround?

cheers Hannes

Hi, I am using Thunderbird Version 31.0 on Windows XP and download my emails from gmx via POP. Because my internet connection is often very slow I set the option only download the first 20KB of a message. I am also using filters to move the messages from the inbox to different folders. The problem is now, when I receive a truncated message in a folder and I click the link to download the rest of the message, I end up with an complete empty message. I figured out, when I repair the folder (folder properties/Repair folder) I get the truncated message again. When I disable the filter and then download the rest of the message everything works fine??? Is this a known bug or exists a workaround? cheers Hannes

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Sounds like this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1160273

Please add some comments, so the developers know what OS you use and what version of Thunderbird. You will need to register/logon to post comments. You can click on the 'vote' link for the bug. this is located in the top section: 

Importance: 	-- normal (vote)


As Pop mail accounts download from server Inbox to Thunderbird Inbox, this seems to work if the email is still in the folder it was originally downloaded to but not if downloaded and moved to another folder. Confirm this and add as part of your comment.