This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird has 'lost' my server password and will not get mail

  • 1 eyano
  • 2 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Onno Ekker

Sunrise43
Sunrise43
more options

after the last upgrade of Thunderbird it 'lost' my server password and did not show up any where. I have a record of P/W and it has vanished from everything except my Gmail account. I use Mailwasher Pro and Benign. server pass word is there but will not work Mozilla error msg only . I tried re placing in the password login screen and it will not even save the correct P/W.

after the last upgrade of Thunderbird it 'lost' my server password and did not show up any where. I have a record of P/W and it has vanished from everything except my Gmail account. I use Mailwasher Pro and Benign. server pass word is there but will not work Mozilla error msg only . I tried re placing in the password login screen and it will not even save the correct P/W.

All Replies (1)

Onno Ekker
Onno Ekker
more options

Can you give some more information about your setup, like which operating system you use, which add-ons you have installed and for what e-mail account his happens? Also do you use a master password, or have you stored the password for the account?

If it is for an Apple/iCloud account: Apple has changed their way to login about two weeks ago, only allowing two-factor authentication and app specific passwords. If so, you should remove any stored password in Thunderbird, generate a new app specific password on iCloud and use that to authenticate in Thunderbird.