This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

My Tools > Options, History, etc popups are all minimized and I cannot access them.

  • 5 biyano
  • 1 eza na nkokoso oyo
  • 5 views
  • Eyano yasuka ya etiglao

more options

I click on Tools > Options and I get a minimized popup with just the title and the close (X) button. There is no way for me to expand the popup.

I click on Tools > Options and I get a minimized popup with just the title and the close (X) button. There is no way for me to expand the popup.

Solution eye eponami

Thanks for the suggestions, unfortunately even following cor-el's information did not clear the problem. I just uninstalled Firefox completely, removed the appdata folder, and reinstalled a fresh version. It is no longer a problem.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (5)

more options

Hi etiglao,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

You could also try creating a new profile.

Hopefully this helps!

more options

Okay I created a new profile. I can see options, etc in the new layout which I don't like, so I set the menu tool bar to be visible. It looks like this issue continues if I go to Options via the menu tool bar instead of the new layout. It remains a minimized window. Is this something that will eventually be fixed?

more options

This is not a known issue that I am aware of. Did you try starting Firefox in Safe Mode?

more options
more options

Solution eye oponami

Thanks for the suggestions, unfortunately even following cor-el's information did not clear the problem. I just uninstalled Firefox completely, removed the appdata folder, and reinstalled a fresh version. It is no longer a problem.