This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I am having problems with netflix when I use the firefox browser

  • 1 eyano
  • 2 eza na bankokoso oyo
  • 11 views
  • Eyano yasuka ya cor-el

more options

I cannot add movies to my instant queue when I use firefox. It works on explorer, but not with firefox, and Netflix spent a half hour online with me trying to fix it, giving me many of the same suggestions as are on here, and none of them work. They finally referred me here, saying that it was a browser issue, and there was nothing they could do.

I cannot add movies to my instant queue when I use firefox. It works on explorer, but not with firefox, and Netflix spent a half hour online with me trying to fix it, giving me many of the same suggestions as are on here, and none of them work. They finally referred me here, saying that it was a browser issue, and there was nothing they could do.

All Replies (1)

more options

You didn't write what you've tried so far.

Did you already did these and removed the Netflix cookies?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can try to reset Firefox to see if that new profile works.