This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

after 35.0.1 update some videos no longer play

  • 6 replies
  • 3 have this problem
  • 7 views
  • Paskiausią atsakymą parašė JimDirt

more options

After the Firefox 35.0.1 update i have not been able to play some videos , i click on the "play" arrow on the video and it goes away like its going to play then within seconds it goes back to the arrow and the video just sits there and wont play , the same videos worked fine before the 35.0.1 update , i can open Google Chrome and go to the same video and the videos all work in Google Chrome with no issues (the exact same videos that used to work in Firefox before the 35.0.1 update) , mostly they are Instagram videos (i do not have a Instagram account , i just watch some of the Motocross videos people post) , i have tried updating Flash and its current , i have tried disabling add-ons , and enabling them , and nothing seems to fix the issue that was not there before the 35.0.1 update , this is on a Windows Vista 64 bit Desktop PC

Any info on how to actually fix this would be appreciated .Thanks .... Jim

After the Firefox 35.0.1 update i have not been able to play some videos , i click on the "play" arrow on the video and it goes away like its going to play then within seconds it goes back to the arrow and the video just sits there and wont play , the same videos worked fine before the 35.0.1 update , i can open Google Chrome and go to the same video and the videos all work in Google Chrome with no issues (the exact same videos that used to work in Firefox before the 35.0.1 update) , mostly they are Instagram videos (i do not have a Instagram account , i just watch some of the Motocross videos people post) , i have tried updating Flash and its current , i have tried disabling add-ons , and enabling them , and nothing seems to fix the issue that was not there before the 35.0.1 update , this is on a Windows Vista 64 bit Desktop PC Any info on how to actually fix this would be appreciated .Thanks .... Jim

Modified by JimDirt

All Replies (6)

more options

Hi Jim, Is the plugin allowed for the page. Please click on the plugin icon in the url bar. Fix video and audio problems on Firefox for Windows N editions

more options

I looked at that but it only shows for Windows 8.1 , 8.0 , 7 , i have Vista , 64 bit Ultimate , would the Windows 7 one work ?? , or am i out of luck ?

And what plug-in icon in the address bar ?? , i don't see anything that pertains to any plug-ins

This is a example of one of the videos i was trying to watch , basically when you click the arrow in the center , it just goes away for a second then comes back and the video never plays , it just sits there , in the lower left corner i see a small popup that says javascript;

http://instagram.com/p/zAA6W8DAR9/?modal=true

Modified by JimDirt

more options

Any idea's ??? , Anyone ??

more options

Well , they just did the 36.0 update , and STILL can't view those videos , why can't Firefox fix this stupid issue , yet it releases another update that did not fix the issue ?? , this is getting old , this needs to be fixed YESTERDAY  !!!!!!

more options

The plugin icon in the url bar is an icon that looks like a puzzle piece. Windows 7 and Windows Vista will have the same version support article.

more options

I dont have that in mine , all i have in the URL bar itself is a Back-Forward arrow , a drop down arrow , and a reload page , across the whole top along the address bar is a Favorites Star , A Download Arrow , A Home Page icon , a Happy Face Conversation icon and a Open Menu icon

In my "Add-Ons" , i have a Java Deployment Toolkit , but it it says Ask To Activate but wont allow me to Always Activate (grayed out) , that is all i have for Java , am i missing something ?? or basically what is missing/needed to allow me to watch the video's ??